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Accessible Information

The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.

We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

The standard tells organisations how to make information accessible to the following people:

  • Patients
  • Service users
  • Their carers and parents.

This includes making sure that people get information in different formats if they need it, such as:

  • Large Print
  • Braille
  • Easy Read
  • Via Email
  • British Sign Language (BSL) interpreter,
  • Deafblind manual interpreter or an Advocate.

This information will be recorded on your medical record in a standardised way and highlighted to ensure we have information on your communication needs.

Useful Downloads

The NHS Accessible Information Standard Information Leaflet

Accessible Information poster - Blue

Accessible Information poster - High Contrast


1Accessible Information

Although sending information across the Internet means that privacy of data cannot be absolutely guaranteed, our online forms offer high levels of security. The forms use HTTPS and TLS (using a 2048 bit certificate) to encrypt data sent to and from your computer when using the site and our server environment is PCI DSS certified - the highest standard of security associated with e-commerce and online finance solutions.

Form submissions are stored on the server for 28 days and are encrypted and secured with a private key known only by the GP Practice.

Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.

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