The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.

We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

The standard tells organisations how to make information accessible to the following people:

• Patients
• Service users
• Their carers and parents.

This includes making sure that people get information in different formats if they need it, such as:

• Large Print
• Braille
• Easy Read
• Via Email
• British Sign Language (BSL) interpreter,
• Deafblind manual interpreter or an Advocate.

This information will be recorded on your medical record in a standardised way and highlighted to ensure we have information on your communication needs.

Useful Downloads

The NHS Accessible Information Standard Information Leaflet (PDF, 284KB)

Accessible Information poster - Blue (PDF, 356KB)

Accessible Information poster - High Contrast (PDF, 437KB)

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Privacy Protection

Information submitted through secure forms is used only for the purposes of processing your request. We may be in touch with you in relation to the information submitted.

All Information submitted through secure forms is secured with a private key and is accessed over a secure connection by nominated staff. We have a strict confidentiality policy.

This information is not shared with any third party organisations.

This information is retained for up to 28 days.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.

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