Our Responsibility To You

We are committed to giving you the best possible service.

Names: people involved in your care will give you their names and ensure that you know how to contact them. The surgery is well signposted and the doctors' or nurses' names are indicated on their surgery doors.

Waiting time: we generally run an appointment system in this practice. You will be given a time at which the doctor or nurse hopes to be able to see you. In normal circumstances you should not wait more than 15 - 20 minutes in the waiting room without receiving an explanation for the delay.

Access: you will have access to a suitably qualified Clinician rapidly in case of urgency, and otherwise routinely as soon as is possible. We will arrange a home visit appropriate for those who are too ill or infirm to be brought to the surgery.

Telephone: we will try to answer the phone promptly and to ensure that there are sufficient staff available to do this. You should be able to speak to a doctor or nurse by telephone by appointment.

Test results: if you have undergone tests or x-rays ordered by the practice, we will inform you of the results at your next appointment. If no further appointment needs to be arranged, we will advise you when and how to obtain the results. There is no need to chase up results but if you do wish to then please call the surgery at the quieter time, after 10.00am, or view your own results online by registering for an online account.

Respect: The practice does not discriminate on the grounds of race, gender, disability, social class, age, sexual orientation, or medical condition. We are pleased to serve all of our patients with the highest possible level of care. However, if for any reason we have to consider that a patient may need to be removed from the register, they will be advised that they are at risk and informed of the reasons why within the period of 12 months prior to the date of any removal.

Information: we will give you full information about the services we offer. Every effort will be made to ensure that you receive that information which directly affects your health and the care being offered.

Health promotion: the practice will offer patients advice and information on: steps they can take to promote good health and avoid illness; self-help can be undertaken without reference to a doctor in case of minor ailments.

Health records: you have the right to see your health records, subject to limitations in the law. These will be kept confidential at all times. The easiest way to do this is to register for your own online account.

Medical Certificates: Certain medical certificates are issued free of charge. Please ask for confirmation from reception if you require clarification.

Local Services, Let